Privacy Policy

Bestaty ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate platform, including our website (bestaty.com), dashboard, and WhatsApp AI agent services.

By using Bestaty, you agree to the collection and use of information in accordance with this policy.

Account Information: When you register, we collect your name, email address, phone number, agency name, and business details.

Conversation Data: We process WhatsApp conversations between your AI agent and your leads/clients to provide our services. This includes message content, phone numbers, timestamps, and media shared.

Property Data: Information about properties you list on the platform, including descriptions, images, pricing, and location details.

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and actions taken.

Device Information: Browser type, IP address, device type, operating system, and unique device identifiers.

We use the collected information for the following purposes:

• To provide, maintain, and improve our AI-powered real estate services
• To process WhatsApp conversations and qualify leads on your behalf
• To match leads with properties in your inventory
• To generate analytics, insights, and AI recommendations for your business
• To send you service-related notifications and updates
• To provide customer support and respond to inquiries
• To detect, prevent, and address technical issues or abuse
• To comply with legal obligations

Bestaty uses artificial intelligence to process conversations, qualify leads, and provide recommendations. Our AI processes message content to understand intent, extract relevant information (budget, location preferences, property requirements), and generate appropriate responses.

AI-generated responses are clearly identified as coming from an automated system. Your leads are informed they are communicating with an AI assistant when required by applicable laws.

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting (Google Firebase/Cloud), AI processing (Anthropic, OpenAI), WhatsApp Business API providers — only as needed to deliver our services
• Your Team: Data is shared within your agency account as configured by you
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security audits and monitoring
• Secure cloud infrastructure (Google Cloud Platform)

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your data for as long as your account is active or as needed to provide our services. Conversation data is retained for the duration of your subscription. When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time

To exercise these rights, contact us at privacy@bestaty.com.

We use essential cookies to keep you signed in and maintain your session. We may use analytics cookies to understand how visitors use our website. You can control cookies through your browser settings.

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

Bestaty is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of Bestaty after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, contact us at:

• Email: privacy@bestaty.com
• Website: bestaty.com/contact